Refund policy

Refund & Exchange Policy — The Akbar Mall

We are committed to providing excellent customer service and a smooth purchasing experience.

Exchange Policy 

Exchanges are accepted in the following cases:

• The items are unused, unstitched, and in their original packaging, or
• The product is received in a defective condition.

Refund Policy 

Refund requests must be submitted within 3 days of receiving your order. Refunds will be processed under the following conditions:

• The products are unstitched and in their original condition and packaging, or
• The products are confirmed to be defective.
• Items must be shipped back to us at the customer's expense.
• No refunds will be processed on stitched or custom-tailored orders.
• International refunds are processed in PKR. Due to exchange rate fluctuations, the exact PKR amount paid will be refunded.

Refunds will only be initiated once the returned items have been received at our office.

Order Cancellation Policy

• Unstitched item orders may be cancelled up to 48 hours before the scheduled shipping date.
• Stitched or custom orders cannot be cancelled once placed.

Delivery Refusal Refusing to accept a delivered parcel or being unavailable at the provided address will result in the order being ineligible for a refund. Repeated refusals may result in restricted access to our store.

Customs & Duties We are not responsible for any customs duties or taxes levied by the destination country. Refusal to pay applicable duties or taxes does not entitle the customer to a refund.

Complaints & Customer Support For any order-related complaints, please contact us:

• 📞 WhatsApp / Call: +92 314 777 7256

Return Address: Akbar Fabrics, Shop 9, Rehmat Shopping Centre, Motti Bazar, Rawalpindi, Pakistan.

The Akbar Mall reserves the right to decline a return or refund request if the above conditions are not met.